Customer Service
As the manufacturer of the highest quality fishing tackle products on the market today, Shimano American Corporation is dedicated to the performance and durability of our products. To this end, we constantly strive to provide the best in customer service and product support this industry has to offer.




General Information on Reel Repair Services
Current Turnaround Time for Reel Repair is

3-4 weeks

Turnaround Time for Platinum Reels is 48 business hours.
Platinum reels include: Stella, Calcutta (CTE), Torsa, Trinidad DC and Calais


Download the Reel Repair Request Form
Reel Repair Request Form - US
reel repair request form.pdf
Reel Repair Request Form - Canada
reel repair request form_canada.pdf
Reel Repair Request Form - French
reel repair request form_french.pdf


Download the Rod Warranty Form
rod warranty form
rod warranty form.pdf
Service Pricing
$20 Power Price Point
$25 Spinning
$25 Baitcasting
$30 Platinum
$30 Conventional
$35 Two Speed
$45 Big Game

All pricing is labor only and additional charges may be applied for parts. Consumers will be notified if additional changes apply.
Shipping
All US orders ship UPS Ground unless otherwise specified.

UPS Ground - Actual shipping charge per UPS.

http://www.ups.com/
- Select "Calculate Time & Cost" for approximate cost.

All Canadian orders ship CANPAR unless otherwise specified.

Canpar - Actual shipping charge per Canpar

http://www.canpar.com/en/ship/rate_calculator.jsp - Select "Calculate Time & Cost" for approximate cost.
Expedited Shipping
3 Day shipping - Actual shipping charge per UPS/Canpar.
2 Day shipping - Actual shipping charge per UPS/Canpar.



For more information about Repair Services click here.